The Taj Hotel is honored to be part of a Harvard Business School case study following the inclusion of the heroic response of its employees during the 26/11 terror attacks here, a hotel spokesperson said in a statement.The multimedia case study 'Terror at the Taj Bombay: Customer-Centric Leadership' by professor Rohit Deshpande of the Harvard Business School (HBS) documents the bravery and resourcefulness shown by rank-and-file employees during the attack.
"The details were shared with HBS to form a multimedia case study and the case was first presented in the fall of 2010 where senior management from Taj Hotels Resorts & Palaces were invited to be present for an interactive session with the students," he added.
The study focuses on how most employees of the hotel stayed put at their positions during the attacks and how they saved several guests of the hotels, thereby jeopardizing their own safety and with some sacrificing their lives.
Ten Pakistani terrorists killed 166 people in an audacious attack in Mumbai on November 26, 2008. As many as 12 employees of the hotel are said to have been killed in the attack, though the exact figures have never been revealed.
The study focuses on how most employees of the hotel stayed put at their positions during the attacks and how they saved several guests of the hotels, thereby jeopardizing their own safety and with some sacrificing their lives.
Ten Pakistani terrorists killed 166 people in an audacious attack in Mumbai on November 26, 2008. As many as 12 employees of the hotel are said to have been killed in the attack, though the exact figures have never been revealed.
The study says the level of loyalty and dedication cannot be replicated elsewhere. IANS
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